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Direct help from tvusage

Support for calmer screen time

Start with the quick checks below. If the issue continues, email the details to our support team.

Email support

Troubleshooting checklist

Five details help us find the cause faster

  1. 1

    Device model

    The exact TV, phone, or tablet manufacturer and model.

  2. 2

    Android version

    Find this in the device settings under About or System.

  3. 3

    tvusage version

    Include the installed app version shown in app info.

  4. 4

    Steps to reproduce

    List what you tapped, what you expected, and what happened instead.

  5. 5

    Screenshots or a short video

    Add them if they show the issue clearly and contain no private information you do not want to share.

Send details to support@tvusage.app

Before changing permissions

Check the in-app guidance first. Disabling Usage Stats, Accessibility Service, Display Over Other Apps, or the Foreground Service can stop monitoring or rule enforcement.